Last updated: August 19, 2026
This Refund and Returns Policy applies to digital scripts (PDF files) sold on zpancrm.com by Shenzhen Zhupan Trading Co., Ltd.. By placing an order, you confirm that you understand and accept the terms below.
1. The nature of our products
Every script sold on the Site is delivered as a digital download (PDF). Once your payment is authorized, a download link is made available immediately from your order confirmation email and from your customer account. Because of that immediate access, our products are not physical goods and cannot be returned in the traditional sense.
2. The 14-day cooling-off period
If you are a consumer located in the European Economic Area, the United Kingdom, or another jurisdiction that grants a statutory right of withdrawal, you ordinarily have 14 calendar days from purchase to withdraw from a digital contract. By placing an order on this Site, you expressly consent to immediate performance (full download access) and acknowledge that you lose your right of withdrawal once the download has started or completed. We will surface a confirmation prompt at checkout to make this clear before you pay.
3. When we will issue a refund
We do not issue refunds for change of mind, for scripts that you finish reading in 12 minutes, or for scripts that don’t match your creative expectations. We do consider a refund or replacement in the following narrow cases:
- Duplicate charge: you were charged twice for the same item.
- Failed or corrupt download: the PDF is unreadable, fails to open, or is missing pages, and we cannot provide a working replacement within a reasonable time.
- Material mis-description: the script you receive is materially different from the description on the listing page (category, runtime, or contents).
- Billing error: you can document that we charged an amount that does not match the price displayed at checkout.
4. How to request a refund
Email us at szzhupantrade@outlook.com within 30 calendar days of the transaction. Please include:
- Your order number (in the receipt email).
- The email address used at checkout.
- A short description of what went wrong.
- For duplicate-charge or billing-error claims, a screenshot of your statement (with sensitive digits masked).
We will acknowledge your request within 3 business days and decide within 10 business days. If approved, the refund is issued back to the original payment method. Your card issuer may take a further 5–10 business days to post the credit.
5. Chargebacks
If a refund is owed, the fastest path is to email us first. Filing a chargeback with your bank before contacting us slows both of us down: we have to spend time gathering evidence to dispute the charge, and the chargeback fee is passed on in cases of fraud or repeated abuse. If you have a legitimate concern, we will work with you.
6. Gifts and group orders
Digital downloads are tied to the email address on the order. If you bought a script as a gift and the recipient claims the file was already used, please email us so we can reset access. We are not able to retroactively re-issue a separate purchase to a third party without a fresh order.
7. Taxes and currency
All prices are displayed in US Dollars (USD) unless otherwise noted. Local taxes, VAT, or GST may be added at checkout based on your shipping address or IP-derived location. Refunds are issued for the actual amount paid, including any required taxes we collected.
8. Changes to this policy
If we update this policy materially, we will post the new version here and update the “Last updated” date. The version in force at the time of your purchase controls your transaction.
9. Contact
Refund requests and questions should go to szzhupantrade@outlook.com. We aim to reply within 5 business days.