Last updated: August 19, 2026
This Privacy Policy explains how Shenzhen Zhupan Trading Co., Ltd. (“we”, “us”, or “our”) collects, uses, and shares information when you visit or make a purchase at zpancrm.com (the “Site”). By using the Site, you agree to the practices described here. If you do not agree, please do not use the Site.
1. Who we are
zpancrm.com is operated by Shenzhen Zhupan Trading Co., Ltd., a company registered in Shenzhen, People’s Republic of China. For privacy matters, you can reach us at szzhupantrade@outlook.com.
2. What information we collect
- Order data: name, billing/shipping address, email, items purchased, transaction amount, and the last four digits of your payment card. We never see or store full payment card numbers — those are handled by our payment processor.
- Account data: if you create an account, your email, the password hash, and your order history are stored.
- Technical data: IP address, browser type, device type, pages viewed, and timestamps. We use this for site security, fraud prevention, and basic analytics.
- Support correspondence: if you email us, we keep what you send us for as long as it takes to resolve the request and a reasonable archive period after.
3. How we use information
- To deliver the digital scripts you purchase (download links, receipts, and any post-sale updates).
- To prevent fraud, chargebacks, and abuse of the Site.
- To respond to support requests and legal inquiries.
- To improve our scripts, our listings, and the Site experience (aggregated analytics only).
- To send order-related emails (receipts, download links, security notices). We do not send marketing email unless you opt in.
4. Who we share information with
We do not sell, rent, or trade your personal information. We share it only with:
- Payment processor — to authorize and settle your order.
- Hosting and email provider — to run the Site and deliver receipts.
- Law enforcement or regulators — only when we are legally compelled to do so.
5. Cookies
The Site uses a small number of cookies: a session cookie so your cart remembers your items; a cookie that remembers your acceptance of this policy (so we don’t show the banner every page); and optional analytics cookies that help us understand which scripts are popular. You can disable non-essential cookies in your browser without losing access to the Site.
6. International transfers
Our infrastructure and processors may be located outside the country you are visiting from. By using the Site, you understand that your information may be transferred across borders for the purposes described in this policy.
7. Data retention
We keep order records for the period required by tax and accounting law (typically seven years). We keep support correspondence for up to three years. You can ask us to delete your account and any non-required data at any time — see section 9.
8. Children’s privacy
The Site is not directed at children under 16. We do not knowingly collect information from children under 16. If you believe a child has provided us information, please contact us and we will delete it.
9. Your rights
Depending on where you live, you may have the right to access, correct, delete, or port the personal information we hold about you, and to object to or restrict its processing. To exercise any of these rights, email us at szzhupantrade@outlook.com. We will respond within 30 days. If you are unsatisfied with our response, you may have the right to lodge a complaint with your local data protection authority.
10. Security
We use HTTPS across the Site, require strong passwords for staff accounts, and limit internal access to personal data to the people who need it. No system is perfectly secure; if a breach affects you, we will notify you and the relevant authorities as required by law.
11. Changes to this policy
If we change this policy materially, we will post the new version here and update the “Last updated” date. For significant changes that affect existing customers, we will also email you.
12. Contact
Questions about this Privacy Policy can be sent to szzhupantrade@outlook.com. We aim to reply within 5 business days.